Frequently Asked Questions

Please visit our availability page for an up-to-date calendar.

Our cancellation policy is in place to ensure fairness and to accommodate our large and growing customer base.

Cancellation Policy

Standard Cancellation

• Cancellations made at least 48 hours prior to the start of service will not be subject to any fees.

Late Standard Cancellation

• Cancellations made less than 48 hours prior to the start of service will be subject to a fee of the minimum 50% deposit made following booking approval.

Peak Period Cancellation

• Cancellations made on bookings during peak periods (statutory holidays and long weekends) at least 5 days prior to the start of service will not be subject to any fees.

Late Peak Period Cancellation

• Cancellations on bookings during peak periods (statutory holidays and long weekends) made less than 5 days prior to the start of service will be subject to a fee of the minimum 50% deposit made following booking approval.

Frequent Cancellations/No-Shows

• Habitual cancellations or no-shows may affect booking priority and/or denial of future services. We will notify clients before taking any such action.

The earlier you book, the better! As we cannot guarantee our availability, we suggest you book as soon possible.

For new clients and pups, we request a minimum 5-day notice prior to a stay/walk.

Changes to confirmed bookings made at least 48 hours prior to the start of service will be accepted.

Changes to confirmed bookings made less than 48 hours prior to the start of service will be subject to approval by Kikabi Pet Care.

For all change requests, please email us at contact@kikabi.com.

Our rates are based on ensuring we provide the best care possible for your pup. At this time, we only offer a reduced rate for overnight boarding stays that are 7 nights or longer, and packages for multiple dog walks per week.

Securing a spot for your furry family member is simple! We follow a 50/50 payment structure to ensure your dates are locked in and we are fully prepared for your pet’s arrival.

1. Request Your Dates - submit your booking request through our booking page. We’ll review our calendar and send over an approval notification within 24 hours. This notification will include an agreement/waiver form and an intake form for first time furry friends.

• All paperwork is due at the start of your dog's stay.

2. Secure the Spot - once your booking is approved, a 50% deposit is required to officially reserve your dates. This helps us manage our guest list and ensures every pet gets the individual attention they deserve. The deposit is due 36 hours after you receive the booking approval. 

• Please do not make a payment until you have receive a booking approval.

• Want to pay more than 50%, no problem! Although only a 50% deposit is required, you are welcome to pay more upfront.

3. Confirmation - as soon as your deposit is received, we will send a payment confirmation.

4. Final Balance - the remaining 50% balance, if applicable, is due on the day of pick-up.

Please provide the following:

• Food

  • Enough for their stay (extra is encouraged in case of emergency but not required)

  • We are able to accommodate food that requires refrigeration

• Medication

• Collar/Harness and Leash

• Pee pads for puppies that are still learning their house manners

Optional

• Dog bed/crate

• Comfort items

• Toys

We have plenty of standard dog bowls as well as slow feeders if needed

Yes! We provide a daily update at the end of the day which includes a brief description of your dog's day as well as tons of photos.

We offer private and semi-private walks. To ensure the safety of your dog and others, we will only walk multiple dogs from different households with every owner's permission and if we deem the dogs' friendly and social. To ensure the safety of our handlers, we will only walk 2 dogs per handler.

Pricing includes:

• Personalized walks for each pup

• Flexible schedule offered in time blocks

  • Morning: 8AM - 11AM

  • Afternoon: 12PM - 3PM

  • Evening: 4PM - 7PM

• Water refill and food (if applicable)

• Treats (if your dog has specific dietary restrictions, we encourage you to provide alternatives)

• If permitted by the owner and based on our comfortability managing your pet, off leash time at a local unfenced park/field

• An update with photos sent directly to you following their adventure!

Absolutely! If your pup siblings are compatible walking mates, we are happy to walk them at the same time.  If we find that your pups have different energy levels and needs, we may suggest separate walks to ensure all dog's needs are met. Please note there is an additional fee for additional dogs within the same household.

Yes, we will walk regardless of the weather. As Ottawa experiences every type of weather, our biggest priority is ensuring the safety of your pup so we may adjust their walk to accommodate paw safety and weather preferences. We will do our best to provide adequate exercise to your pup regardless.