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General FAQs
General FAQs
What types of pets do you accept?
What types of pets do you accept?
We accept all pet breeds of all sizes and ages!
For boarding and daycare, we do not accept female dogs in heat, and sick dogs. Unneutered males are subject to diccussion prior to booking.
How will we know if you are available?
How will we know if you are available?
Please visit our availability page for an up-to-date calendar.
What are your rates?
What are your rates?
Please visit to our services & rates page for more information. All rates are subject to tax (13%) as seen on final invoice.
Prices are subject to change without notice. Kikabi Pet Care reserves the right, at any time, to change service prices. All price changes will be reflected on our services & rates page and we will use reasonable efforts to provide notice to all clients of any such changes to the extent it is possible to do so. Bookings made prior to price changes will not be subject to such adjustments.
What is your cancellation policy?
What is your cancellation policy?
Our cancellation policy is in place to ensure fairness and to accommodate our large and growing customer base.
Cancellation Policy
Standard Cancellation
Cancellations made at least 48 hours prior to the start of service will not be subject to any fees.
Late Standard Cancellation
Cancellations made less than 48 hours prior to the start of service will be subject to a fee of the minimum 50% deposit made following booking approval.
Peak Period Cancellation
Cancellations made on bookings during peak periods (statutory holidays and long weekends) at least 5 days prior to the start of service will not be subject to any fees.
Late Peak Period Cancellation
Cancellations on bookings during peak periods (statutory holidays and long weekends) made less than 5 days prior to the start of service will be subject to a fee of the minimum 50% deposit made following booking approval.
Frequent Cancellations/No-Shows
Habitual cancellations or no-shows may affect booking priority and/or denial of future services. We will notify clients before taking any such action.
How will payment work?
How will payment work?
We accept cash or e-transfer to: payments@kikabi.com. Please do not make a payment until you receive a booking approval.
How far in advance should I book?
How far in advance should I book?
The earlier you book, the better! As we cannot guarantee our availability, we suggest you book as soon possible.
For new clients and pups, we request a minimum 5-day notice prior to a stay.
What is standard vs. peak period?
What is standard vs. peak period?
Standard rates are for services during regular calendar dates.
Peak periods are during statutory holidays and/or long weekends. Those include:
New Year
Family Day
Good Friday
Easter Monday
Victoria Day
Canada Day
Civic Holiday
Labour Day
National Day for Truth and Reconciliation
Thanksgiving Day
Remembrance Day
Christmas Day
Boxing Day
Peak period rates will be applied to the entire service when the holiday and/or long weekend is part of the duration of the service. For example, if an overnight boarding is booked for June 28 - July 4, the total stay would be $65 (peak period rate) * 6 (nights) = $390.
Can I make changes to a booking once it is confirmed?
Can I make changes to a booking once it is confirmed?
Changes to confirmed bookings made at least 48 hours prior to the start of service will be accepted.
Changes to confirmed bookings made less than 48 hours prior to the start of service will be subject to approval by Kikabi Pet Care.
For all change requests, please email us at contact@kikabi.com.
Do you offer meet and greets prior to booking?
Do you offer meet and greets prior to booking?
Yes! We are happy to coordinate a meet and greet prior to booking.
For dogs, meet and greets take place in a neutral area (park/field) to ensure both your dog and Kikko (if applicable) are set up for success. For cats, meet and greets take place at your home.
If you are interested in a meet and greet, please contact us at contact@kikabi.com.
Do you offer any discounts?
Do you offer any discounts?
Our rates are based on ensuring we provide the best care possible for your pup. At this time, we offer a reduced rate for overnight boarding stays that are 7 nights or longer, packages for multiple dog walks per week, and frequent cat drop ins. All discounts are applied to services before tax.
If this is your first time using our service, use code KPCNewbie for 10% off* when filling out a booking form.
*Only valid for first time clients and bookings through our booking form. Not applicable on already discounted services: extended stay boarding, walk packages, frequent cat drop ins. Cannot be combined with other discount codes.
Boarding/Daycare FAQs
Boarding/Daycare FAQs
What are the requirements for boarding/daycare?
What are the requirements for boarding/daycare?
We ask that your dog be up-to-date on their vaccines.
Clients will also be required to sign an agreement/waiver and an intake form about your dog regarding care information, medical needs, allergies, and overall likes and dislikes.
How will boarding/daycare booking work?
How will boarding/daycare booking work?
Securing a spot for your furry family member is simple! We follow a 50/50 payment structure to ensure your dates are locked in and we are fully prepared for your pet’s arrival.
Request Your Dates - submit your booking request through our booking page. We’ll review our calendar and send over an approval notification within 24 hours. This notification will include an agreement/waiver form and an intake form for first time furry friends.
All paperwork is due at the start of your dog's stay.
Secure the Spot - once your booking is approved, a 50% deposit is required to officially reserve your dates. This helps us manage our guest list and ensures every pet gets the individual attention they deserve. The deposit is due 36 hours after you receive the booking approval.
Please do not make a payment until you have receive a booking approval.
Want to pay more than 50%, no problem! Although only a 50% deposit is required, you are welcome to pay more upfront.
Confirmation - as soon as your deposit is received, we will send a payment confirmation.
Final Balance - the remaining 50% balance, if applicable, is due on the day of pick-up.
What is included in the rate?
What is included in the rate?
Pricing includes:
A minimum of 2 walks
Playtime with Kikko (and sometimes Wasabi)
Dedicated meal time (pet parents are responsible for providing enough food for the duration of the stay)
Administration of medication if applicable
Treats (if your dog has specific dietary restrictions, we encourage you to provide alternatives)
If permitted by the owner and based on our comfortability managing your pet, off leash time at a local unfenced park/field
A daily update with tons of photos sent directly to you
What should I bring for my dog's stay?
What should I bring for my dog's stay?
Please provide the following:
Food
Enough for their stay (extra is encouraged in case of emergency but not required)
We are able to accommodate food that requires refrigeration
Medication
Collar/Harness and Leash
Pee pads for puppies that are still learning their house manners
Optional
Dog bed/crate
Comfort items
Toys
We have plenty of standard dog bowls as well as slow feeders if needed
Are you kennel free?
Are you kennel free?
Yes, we are kennel-free by default. Our goal is for every dog to feel completely at home from the moment they arrive. Dogs are welcome to lounge on our many cozy dog beds and couches, choosing whichever spot feels most comfortable to them.
We also know that for some dogs, their kennel is their comfort zone. If your dog has their own kennel and uses it as a safe space or for sleeping, we're more than happy to accommodate and set it up just the way they like it at home.
When dogs need to be left unsupervised for any period of time, they are separated into their own rooms rather than being kenneled giving them personal space while keeping them safe and comfortable.
Our priority is always your dog's wellbeing, so we do our best to match their routine and preferences as closely as possible.
What are your drop-off and pick-up times?
What are your drop-off and pick-up times?
Drop off and pick up are based on your requested times and our availabilities.
Will I receive an update during my dog's stay?
Will I receive an update during my dog's stay?
Yes! We provide a daily update at the end of the day which includes a brief description of your dog's day as well as tons of photos.
What happens if my dog causes damages on or to property?
What happens if my dog causes damages on or to property?
We understand that accidents and general toy distruction happens! However, if your dog makes large damages to goods or property during their stay, you will be subject to a damage fee. Damage fees will be determined on a case-by-case basis and discussed immediately with you when they occur.
Dog Walks FAQs
Dog Walks FAQs
What areas do you serve?
What areas do you serve?
Currently, we offer dog walking in the Sandy Hill and Lowertown area of Ottawa.
What types of walks do you offer?
What types of walks do you offer?
We offer private and semi-private walks. To ensure the safety of your dog and others, we will only walk multiple dogs from different households with every owner's permission and if we deem the dogs' friendly and social. To ensure the safety of our handlers, we will only walk 2 dogs per handler.
How will booking work for dog walks?
How will booking work for dog walks?
Securing a walk for your furry family member is simple! We require full payment prior to the every walk to ensure your pup's adventure(s) are locked in.
Request Your Walk(s)- submit your booking request through our booking page. We’ll review our calendar and send over an approval notification within 24 hours. This notification will include an agreement/waiver form and an intake form for first time furry friends.
All paperwork is due prior to your pup's walk.
Secure the Spot - once your booking is approved, full payment is required to officially reserve your walk(s). This helps us manage our walk list and ensures every pet gets the individual attention they deserve. Full payment is due 36 hours after you receive the booking approval.
Please do not make a payment until you have receive a booking approval.
Confirmation - as soon as your payment is received, we will send a confirmation.
Booked multiple walks but need to cancel one that aligns within our cancellation policy? No problem! We will use the payment as a credit for your following booking.
What is included in the rate?
What is included in the rate?
Pricing includes:
Personalized walks for each pup
Flexible schedule offered in time blocks
Morning: 8AM - 11AM
Afternoon: 12PM - 3PM
Evening: 4PM - 7PM
Water refill and food (if applicable)
Treats (if your dog has specific dietary restrictions, we encourage you to provide alternatives)
If permitted by the owner and based on our comfortability managing your pet, off leash time at a local unfenced park/field
An update with photos sent directly to you following their adventure!
How often should I schedule dog walks?
How often should I schedule dog walks?
The amount of walks you book per day is completely up to you and your pup's habits! Most of our clients book one walk per day, however, depending on your schedule and your pup's energy level, multiple walks may be more beneficial.
Can you walk multiple dogs from my household?
Can you walk multiple dogs from my household?
Absolutely! If your pup siblings are compatible walking mates, we are happy to walk them at the same time. If we find that your pups have different energy levels and needs, we may suggest separate walks to ensure all dog's needs are met. Please note there is an additional fee for additional dogs within the same household.
Can I book last minute walks?
Can I book last minute walks?
We will do our best to accommodate last minute bookings, however, it is dependent on our schedule. Please note that bookings made within 3 days of the visit are considered last-minute, but we will do our best to fit you in.
Do you walk dogs in bad weather or winter conditions?
Do you walk dogs in bad weather or winter conditions?
Yes, we will walk regardless of the weather. As Ottawa experiences every type of weather, our biggest priority is ensuring the safety of your pup so we may adjust their walk to accommodate paw safety and weather preferences. We will do our best to provide adequate exercise to your pup regardless.
Can you handle leash pulling, anxiety and/or reactivity?
Can you handle leash pulling, anxiety and/or reactivity?
Yes, we will do our best to accommodate all types of dogs. We use positive reinforcement training practices when walking your pup to help distract and regulate their walking manners. We have worked with trainers to manage our own dog's reactivity and leash pulling which has helped us to use similar practices on other dogs in our care. Regardless, every walk is tailored to your dog's needs.
Cat Drop Ins FAQs
Cat Drop Ins FAQs
What areas do you serve?
What areas do you serve?
Currently, we offer cat drop ins in the Sandy Hill and Lowertown area of Ottawa.
How will booking work for cat drop ins?
How will booking work for cat drop ins?
Securing a cat drop in for your furry family member is simple! We require full payment prior to every drop in to ensure your cat(s) companionship is locked in.
Request Your Drop In(s)- submit your booking request through our booking page. We’ll review our calendar and send over an approval notification within 24 hours. This notification will include an agreement/waiver form and an intake form for first time furry friends.
All paperwork is due prior to your cat's visit.
Secure the Spot - once your booking is approved, full payment is required to officially reserve your drop in(s). This helps us manage our drop in list and ensures every pet gets the individual attention they deserve. Full payment is due 36 hours after you receive the booking approval.
Please do not make a payment until you have receive a booking approval.
Confirmation - as soon as your payment is received, we will send a confirmation.
Booked multiple drop ins but need to cancel one that aligns within our cancellation policy? No problem! We will use the payment as a credit for your following booking.
What is included in the rate?
What is included in the rate?
Pricing includes:
Personalized visits for each feline friend to be discussed with you prior to our visit
Flexible schedule offered in time blocks
Morning: 8AM - 11AM
Afternoon: 12PM - 3PM
Evening: 4PM - 7PM
Feeding and fresh water refill
Litterbox clean up/maintenance
Companionship, play time and cuddles
An update with photos sent directly to you following their adventure!
What if my cat is anxious or scared towards new people?
What if my cat is anxious or scared towards new people?
We move at the pace of your feline companion and never force interaction. Whether your cat prefers to remain shy and aloof from us or if your cat is social and tells us their life story the second we walk through the door, we will ensure that your cat's needs are met and satisified.
How often should I schedule drop ins?
How often should I schedule drop ins?
The amount of drop ins you book per day is completely up to you and your cat's habits! Most of our clients book one visit per day, however, depending on your schedule and your cat's energy level/feeding needs, multiple visits may be more beneficial.
Can I book a last minute drop in?
Can I book a last minute drop in?
We will do our best to accommodate last minute bookings, however, it is dependent on our schedule. Please note that bookings made within 3 days of the visit are considered last-minute, but we will do our best to fit you in.
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